1. Introduction

VetForm Pro ("we," "us," "our," or "Company") operates the VetForm Pro application. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our application.

2. Information We Collect

We may collect information about you in a variety of ways:

• Account Information: Name, email address, and password when you create an account
• Form Data: Information you enter into VA forms, including personal identification details, medical history, and service records
• Usage Data: Information about how you interact with our application, including pages visited, time spent, and features used
• Device Information: Device type, browser, IP address, and other technical details

3. How We Use Your Information

We use the information we collect to:

• Provide and maintain our application
• Process your form submissions and save your progress
• Improve and personalize your experience
• Send you service-related announcements and updates
• Respond to your inquiries and provide customer support
• Analyze usage patterns to enhance functionality
• Comply with legal obligations

4. Data Security

We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Your data is encrypted in transit and at rest. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. You can request deletion of your account and associated data at any time through your account settings.

6. HIPAA and Protected Health Information (PHI)

Important Notice: VetForm Pro is NOT a HIPAA-covered entity and does not comply with HIPAA (Health Insurance Portability and Accountability Act) requirements. While the application may collect health-related information to assist with VA disability claims, this information is not protected under HIPAA.

By using VetForm Pro, you acknowledge that:

• Any health information you enter is NOT HIPAA-protected
• VetForm Pro is for informational and organizational purposes only
• You should not rely on this application for medical or confidential health data storage
• Sensitive medical records should be stored securely with HIPAA-compliant providers

7. Data Breach Notification

In the event of a data breach or unauthorized access to your personal information, we will:

• Notify affected users as soon as practicable, but no later than 30 days from discovery
• Provide information about the breach and measures we are taking
• Recommend steps you can take to protect yourself
• Comply with all applicable legal requirements for breach notification

Notifications will be sent via email to the address associated with your account.

8. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share information only:

• With your explicit consent
• When required by law or legal process
• With service providers who assist us in operating our application
• When you share forms with VSOs, attorneys, or other representatives

9. Third-Party Links

Our application may contain links to third-party websites, including VA.gov. We are not responsible for the privacy practices of these external sites. Please review their privacy policies before providing any personal information.

10. Children's Privacy

VetForm Pro is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we discover we have collected such information, we will delete it promptly.

11. Your Privacy Rights

You have the right to access, update, or delete your personal information. You can manage your account settings or contact us to exercise these rights. Depending on your location, you may have additional rights under applicable privacy laws.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Your continued use of the application constitutes your acceptance of the updated Privacy Policy.

13. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at contact@mvpcache.com or through the Help & Support section in the application.